Company Overview About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.
Job Description The Loan Operations Manager II manages or oversees operations of several functions or processes within Loan Operations. This position directly manages a staff of individual contributors.
Requirements •Oversees operations of several functions or processes within operations.
•Develops and manages the team by recruiting, training and coaching.
•Leads and applies the performance management process, supporting Employees in their personal and performance development.
•Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics.
•Establishes policies and procedures to manage the performance of units supervised.
•Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc.
•Serves as change agent to identify and implement continuous improvement within teams.
•Provides recommendations toward strategic vision and tactical goals.
•Participates or leads multiple projects within department or across divisions.
•Develops relationships with management of internal and external functions/departments to enhance productivity of managed units.
•Influences others to gain support and sponsorship for departmental initiatives.
•Manages bank conversions as they pertain to managed operational units.
•Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements.
•Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary.
•Delegates budgetary assignments to subordinate managers.
Qualifications •Work experience equivalent to Bachelor’s degree 3-5 years related experience required
•In-depth knowledge of principles, policies, and practices related to operations.
•Demonstrated leadership, delegation, coaching, and mentoring skills.
•Demonstrated ability to resolve operational issues and conflicts.
•Excellent written and verbal communications skills.
•Demonstrated problem/conflict resolution skills.
•Demonstrated knowledge of relevant banking and regulatory rules and policies.
•Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy.
•Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment.
•Work supervised is generally divided into 6 to 10 (or more) diverse operational units with total Employees supervised generally ranging from 75 to 250 Employees.
•Exhibit “forward thinking” capabilities.
•Occasional travel required.
Hours M-F 8:00am – 4:30pm
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Location/Region: Lewiston, ME (US)