Reporting to the Head Librarian and working under the direction of the Public Services and Technical Services librarians as needed, this position provides support for the library’s professional staff as well as customer service for library patrons. The Library Assistant is the primary point of contact for the library’s billing and subscription workflows, and is in frequent contact with student and faculty patrons and Academy employees. Tasks are typically accomplished within well-defined parameters, but the ability to prioritize competing responsibilities and accommodate special projects is also required. Outstanding internal and external customer service skills and strong verbal and written communication skills are required, as is the ability to learn and apply basic library procedures, terminology, and principles. Intermediate to advanced computer skills, including the ability to learn to operate library system software and various databases, are essential. This is a 12-month, bargaining unit, hourly position with benefits.
Process and track requisitions, orders, invoices and renewals and maintain accurate records of library acquisitions, subscriptions and standing orders
File and maintain accurate records of library acquisitions, subscriptions and standing orders
Process, label, repair, and organize library materials and complete basic copy cataloging tasks
Assist with circulation, including patron billing, interlibrary loan, and course reserve processing
Perform scheduled and as-needed shifts at the service desk, including limited reference services
Retrieve and shelve library items as needed
Create donor acknowledgement letters and assist with evaluating and processing gift items
Open and route all incoming mail
Handle basic phone and email inquiries and refer calls and emails to other staff as needed
Maintain continuing resources, including nautical charts and government documents
Maintain and provide regular, accurate statistics and reports on areas of responsibility
May work with or provide limited training for student workers
May open and close library facilities as needed
May perform basic troubleshooting of library equipment and report technical issues as needed
May communicate and ensure patron compliance with library policies as needed
May assist the library director
Assist with planning, promotion and preparation for library events
Participate in ongoing staff meetings, training sessions, and professional development activities
Perform other duties as required
Excellent customer service skills
Strong organizational skills
Ability to communicate professionally and effectively in both written and verbal form
Ability to effectively prioritize multiple competing projects
Intermediate to advanced knowledge of office practices and procedures, including appropriate phone and email etiquette
Intermediate to advanced computer skills, including familiarity with Microsoft Office and Google Drive, with the ability to learn specialized software and basic electronic research skills as needed
Ability to apply judgement and maintain confidentiality
Ability to maintain a positive, professional and approachable demeanor with library patrons, Academy staff, and external contacts
High level of accuracy and attention to detail
Effective typing/keyboarding skills
High school degree or equivalent required; Bachelor’s degree preferred
At least two years’ recent experience in an office environment or customer-service setting required
Experience in a higher education setting preferred
Experience working or volunteering in a library setting strongly preferred
Proficiency with MS Office suite or similar software required
Customer service experience, flexibility, and strong interpersonal skills required
Contacts include faculty, staff, students, parents, public patrons, vendors, and various external and internal constituencies
Sustained use of keyboard and computer screen
Occasionally lift and move up to 30-50 pounds
Occasional evening or weekend hours may be required, weekly schedule as assigned
How to Apply
Interested individuals should submit the following documents to firstname.lastname@example.org (in the subject line of your email, please write your name and the position for which you are applying):
*Pages 2 and 3 of the MMA Application must be signed and dated by hand or signed electronically using an electronic signature verification service. Electronic signatures, to include images of hand-written signature, will not be accepted unless so verified.
**Please do not include the MMA Self-Identification form in the same document as your application materials. You may attach it to the same email as a separate document.
PLEASE NOTE THAT INCOMPLETE SUBMISSIONS WILL NOT BE CONSIDERED.
All offers are made contingent upon the successful completion of a criminal background investigation.
Equal Employment Opportunities
The Academy is an equal opportunity employer and does not discriminate on the basis of race, color, marital status, sex, religion, gender, age, sexual orientation, veteran status, national origin, genetic information, or physical or mental disabilities. The Academy provides reasonable accommodation to qualified individuals upon request.
Women, minorities, and veterans are strongly encouraged to apply.
Location/Region: Castine, ME (US - 04420)